On-site Workshops

Establish whether coaching is the most appropriate method to aid learning 5

• Session1.1
  A definition of coaching 30 min
• Session1.2
  When it is appropriate for a manager to adopt a coaching style 30 min
• Session1.3
  What alternative styles are available to managers 30 min
• Session1.4
  Challenges associated with using a coaching style as managers 30 min
• Session1.5
  Select the appropriate style to coach an individual 30 min

Use the GROW model to conduct effective coaching sessions 3

The GROW Model is a simple yet powerful framework for structuring coaching sessions.

• Session2.1
  • Explore the benefits of having a structured model to facilitate a coaching session 30 min
• Session2.2
  • Define and discuss each of the elements of GROW 30 min
• Session2.3
  • Watch a video on a coaching session taking place and decide effective and ineffective techniques being used 30 min

Apply active listening and questioning techniques to encourage learning 1

• Session3.1
  Define the necessary skills required to be an effective coach and why they are important 30 min

Give effective feedback to encourage improvement 3

Coaches are good at gathering information and then clarifying it for the person being coached. It is important to have strong listening skills, including active listening. The key is to not jump in straight away with the answer but rather make sure that your team member has fully understood the issue by reflecting and clarifying. Similarly, coaches have usually taken time to develop strong questioning skills. These two sessions combined will: • Define the necessary skills required to be an effective coach and why they are important • Once these have been identified delegates will look at how we can use questions to help an individual develop, whilst also listening actively and being prepared to give feedback Delegates will be given the opportunity to practise using these question types together with demonstrating active listening and providing effective feedback to a fellow participant. They will be observed against this criteria and receive feedback on examples of questions used and the quality of feedback they delivered

• Session4.1
  How questions can help an individual develop 30 min
• Session4.2
  The importance of active listening 30 min
• Session4.3
  The art of giving feedback 30 min

Run a practice session with fellow participants 2

Successful coaching comes from good questioning and active listening. As we have seen the GROW Model structures the conversation and provides us with the opportunity to ask the right questions at the right time. This next group activity will help you to prepare for a coaching session you will run by producing some examples of questions you could ask. Delegates will then spend some time noting down the details of a work issue, which they find challenging and would appreciate being coached on. Each delegate will have an opportunity to be coached on their issue, observe others and practise giving feedback.

• Session5.1
  Prepare a coaching session 30 min
• Session5.2
  Coach, observe and give feedback 30 min

Create an action plan to implement your learning in the work place 2

This session will recap on the agenda and learning activities covered in the workshop. Delegates will be asked to complete an action plan, identifying key activities to be undertaken once they return to the workplace.

• Session6.1
  Recap of today’s learning 30 min
• Session6.2
  Action plan of key activities to be undertaken on return to workplace 30 min